Man and Van Croydon Terms and Conditions
These Terms and Conditions set out the basis on which Man And Van Croydon provides removal, transport, collection, delivery, and related services to customers in the United Kingdom. By making a booking, the customer agrees to these terms, which are designed to create a clear and fair understanding between the parties. They apply to all standard man and van services, including domestic moves, office item transport, single-item collections, and other agreed loading or unloading work.
For the purposes of these terms, “we,” “us,” and “our” refer to the service provider, while “you” and “your” refer to the customer or any person acting on the customer’s behalf. These terms should be read carefully before confirming any booking. If any part of the service is booked on behalf of another person, the person making the booking confirms that they have authority to agree to these conditions.
We reserve the right to update or revise these terms from time to time. The version in force at the time the booking is accepted will normally apply to that job unless a different agreement is made in writing. If any provision is found to be invalid or unenforceable, the remainder of the terms will continue to apply to the fullest extent permitted by law.
The booking process begins when the customer submits details of the required service, including the collection and delivery addresses, access conditions, nature of the items, preferred dates, and any special requirements. A quotation may be provided based on the information supplied and may be subject to change if the details later prove to be incomplete or inaccurate. In some cases, a booking may be treated as provisional until availability is confirmed.
To secure a booking for man and van services in Croydon, the customer must provide accurate and complete information. This includes any relevant restrictions such as narrow access, stairs, parking limitations, heavy items, fragile goods, or time-sensitive collections. If the scope of work changes after the quote is accepted, we may revise the price, schedule, vehicle size, or staffing requirements to reflect the actual service needed.
A booking is only considered confirmed once we have accepted the job and, where required, received any deposit or advance payment. Confirmation may be given verbally, in writing, or by electronic message. Customers should check all booking details carefully, including date, time, addresses, item list, and service type, and notify us promptly of any errors. We are not responsible for delays or additional charges arising from incorrect information supplied by the customer.
Payment terms will be agreed at the time of booking or before the service begins. Unless otherwise stated, charges may be based on an hourly rate, a fixed price, a minimum charge, or a combination of these methods. Additional costs may apply for waiting time, congestion, parking charges, dismantling or reassembly, stairs, extra labour, long carries, or other services requested on the day. Any such charges will be reasonable and connected to the work carried out.
We accept payment by the methods notified to the customer at the time of booking or invoice. Payment is normally due immediately on completion of the job unless a different arrangement has been agreed in advance. Where a deposit has been taken, it may be non-refundable except where cancellation rights or our failure to perform the service require otherwise. If payment is not made on time, we reserve the right to charge lawful interest and recover reasonable costs associated with collection.
All prices quoted are usually exclusive of VAT unless explicitly stated otherwise. If VAT applies, it will be shown on the invoice where required by law. We may also request proof of identity, ownership, or authority to release or collect goods where needed for security, compliance, or service administration. Customers are responsible for ensuring that they have the right to instruct us to move any goods placed into our care.
Cancellations must be made as early as possible. If you cancel with sufficient notice, we may offer a refund or waive charges depending on the nature of the booking and any costs already incurred. If cancellation occurs after dispatch, on arrival, or close to the scheduled time, a cancellation fee may apply to cover vehicle allocation, staff time, and administrative costs. The amount charged will be fair and proportionate.
Where the customer requests a change to the booking, including an alteration to date, time, load size, or destination, we will try to accommodate the change but cannot guarantee availability. If the revised arrangement requires additional resources, a new quotation may be issued. We may also cancel or postpone a booking if weather conditions, traffic disruption, vehicle breakdown, unsafe access, or other events outside our control make performance impractical or unsafe.
If we cancel a booking for reasons within our control, and the customer has already paid for the service, we will normally offer a refund of amounts paid for the cancelled element. However, we are not liable for indirect losses such as missed appointments, loss of earnings, or consequential costs, except where liability cannot lawfully be excluded. For man and van Croydon services, we aim to act reasonably and communicate changes promptly whenever possible.
Our liability is limited to the reasonable care and skill expected of a professional transport and removals service. We are responsible for damage or loss caused by our negligence while items are in our direct control, subject to the exclusions and limits in these terms and any applicable law. We do not accept responsibility for pre-existing damage, items inadequately packed by the customer, or damage caused by unsuitable lifting, poor assembly, or unstable loading instruction provided by the customer.
Customers are expected to ensure that items are suitably packed, labelled, and prepared for transit unless packing has been expressly included in the service. Fragile goods, antiques, electronics, glass, and items with sentimental value should be protected to an appropriate standard. We are not liable for loss or damage caused by hidden defects, inherent weakness, or inadequate packaging. Any claim for damage must be reported as soon as reasonably possible and, in any event, within a reasonable time after completion of the service.
We are not liable for delays caused by traffic, road closures, severe weather, strike action, third-party interference, or other circumstances beyond our reasonable control. If a delay occurs, we will take reasonable steps to minimise disruption. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.
Where the service involves disposal, clearance, or removal of unwanted items, the customer must comply with all applicable waste regulations. We will only transport, dispose of, or arrange disposal of waste lawfully and in accordance with relevant environmental and duty-of-care obligations. The customer must disclose whether items are waste, whether any materials are hazardous, and whether special handling is required. We may refuse to carry certain items that are prohibited, unsafe, or unsuitable for transport.
The customer warrants that any waste presented for collection has been correctly described and separated where necessary. Hazardous materials, including chemicals, asbestos, gas cylinders, oils, clinical waste, and other restricted substances, must not be handed over unless prior written agreement has been obtained and lawful handling arrangements are in place. If prohibited or undeclared waste is discovered, we may refuse the job, remove only the lawful items, or charge for additional handling, delay, or disposal costs where permitted by law.
If we arrange disposal on the customer’s behalf, the customer remains responsible for accurate declaration of the contents unless we expressly agree to inspect or classify the waste ourselves. We may retain records of waste movements, disposal receipts, or other compliance documents where required. Customers must not use our service to dispose of items illegally, and they agree to indemnify us against losses arising from any breach of waste laws, inaccurate descriptions, or unlawful instructions.
Any items left unattended at a collection point, delivered address, or vehicle location after completion of the job are the customer’s responsibility unless otherwise agreed. We may use reasonable discretion when deciding whether items can be carried, stacked, dismantled, or moved through restricted spaces. If a customer asks us to move an item that appears unsafe, excessively heavy, or likely to cause damage, we may refuse without liability. Our team may also stop work if conditions become unsafe or if instructions materially change.
Title to goods remains with the customer at all times unless a separate written agreement states otherwise. We do not acquire ownership of items carried, stored briefly, or delivered as part of the service. The customer confirms that all goods handed to us are lawfully possessed and that they have the right to instruct their transport. We may refuse any item that appears stolen, unlawful, dangerous, or inconsistent with the agreed booking details.
Should any dispute arise, both parties agree to act reasonably and try to resolve the matter promptly and in good faith. The customer should provide full details of the issue, together with any relevant evidence, as soon as possible after the event. If a claim is accepted, our liability, where established, will generally be limited to the value of the affected item, the cost of repair, or the direct loss reasonably foreseeable at the time of booking, subject to any statutory rights.
These terms do not affect any rights you may have under consumer protection law. If you are booking as a consumer, you may have statutory rights in relation to services supplied with reasonable care and skill and within a reasonable time, where applicable. Any attempt to limit those rights will be interpreted only to the extent permitted by law. If a court or competent authority determines that a particular clause is unenforceable, that clause will be severed without affecting the rest of the agreement.
We may assign, subcontract, or transfer any part of the service where reasonably necessary to perform the booking, provided that the standard of care is not materially reduced. The customer may not transfer their booking rights or obligations to another person without our written consent. Verbal promises or informal arrangements will not alter these terms unless confirmed by us in writing.
Governing law and jurisdiction: these terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with the service, the booking, or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. By using our man and van Croydon service, the customer confirms that they have read, understood, and agreed to these conditions.