Privacy Policy

Man and Van Croydon Privacy Policy

This Privacy Policy explains how Man and Van Croydon collects, uses, stores, and protects your personal data when you use our services. It applies to all Man and Van Croydon customers and prospective customers in the Croydon area and surrounding locations that we serve. We are committed to complying with the UK General Data Protection Regulation and all applicable data protection laws.

Who We Are

Man and Van Croydon is a moving and transport service operating in the Croydon area. In relation to the personal data we collect about you, we act as the data controller. This means we determine the purposes and means of processing your personal data.

Personal Data We Collect

We collect and process different categories of personal data depending on how you interact with us and which services you use. The information we may collect includes:

Identification and contact details such as your full name, address, service addresses, and general location information relevant to your move or delivery.

Communication details such as your preferred contact methods and the content of communications you send to us, including enquiries, booking information, and any feedback or complaints.

Service and booking information such as details of your requested service, property type, access details, date and time of your booking, inventory or item descriptions, special handling instructions, and any other relevant service notes.

Transaction and payment information such as amounts charged, payment status, invoices, and basic transaction references. We do not store full payment card details and will only process payment information through secure third-party payment providers.

Technical and usage information such as basic device and browser information, IP address, and information about how you interact with our website, for security and analytics purposes.

How We Collect Your Data

We collect personal data directly from you when you make an enquiry, request a quote, make a booking, speak with us by phone or other communication channels, or provide information on the day of the service. We may also collect personal data automatically through the use of our website using basic analytics tools that capture technical and usage data in an aggregated or pseudonymous form.

Lawful Basis for Processing

We only process your personal data when we have a lawful basis under data protection laws. The lawful bases we rely on include:

Contract. We process your personal data where it is necessary to enter into a contract with you or to perform a contract, such as arranging and carrying out your moving or transport service, communicating with you about your booking, and handling payments.

Legal obligation. We process certain data where this is necessary to comply with legal obligations, such as maintaining financial records for tax and accounting purposes or responding to lawful requests from authorities.

Legitimate interests. We process personal data where it is necessary for our legitimate business interests and these interests are not overridden by your rights. This includes securing our business operations, improving our services, managing our relationship with customers, handling customer service queries, and maintaining and improving our website and services.

Consent. In limited cases we may rely on your consent, for example for certain types of marketing communications or the use of optional cookies and technologies. Where we rely on consent, you are free to withdraw it at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide and manage our services, including taking enquiries, supplying quotes, confirming and scheduling bookings, coordinating moves and deliveries, and providing customer support before, during, and after your service.

To communicate with you about your enquiry or booking, including sending confirmations, reminders, updates, and responding to any questions you raise.

To process payments, create invoices, and manage any refunds or payment queries that may arise.

To manage our business operations, including record keeping, accounting, performance monitoring, staff and vehicle allocation, and service improvement.

To maintain security and prevent fraud, including verifying identity where necessary, protecting our systems, and detecting or preventing misuse of our services.

To comply with our legal and regulatory obligations, including responding to lawful requests from public authorities and maintaining statutory records.

To send service-related and, where permitted, marketing communications that may be of interest to you. You can opt out of non-essential marketing at any time.

Data Sharing and Processors

We do not sell your personal data. We may share your data with trusted third parties who act as data processors on our behalf. These processors only process your data according to our instructions and are bound by contractual obligations to protect your data.

Categories of processors may include providers of payment processing services, IT and website hosting services, customer management tools, communication platforms, and professional advisers such as accountants or legal advisers where required for our business operations.

We may also share your data with third parties where required by law, in response to legal processes, or to protect our rights, customers, or the safety of others.

Where processors are located outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with data protection laws.

Data Retention

We keep your personal data only for as long as is necessary for the purposes for which it was collected, including to meet legal, accounting, or reporting requirements.

In general, booking and transaction data will be retained for a period that aligns with applicable tax and accounting rules. Contact details and correspondence may be kept for a reasonable time after your last interaction with us, in order to handle queries, complaints, or potential disputes.

Where we rely on consent for certain uses, we will retain the relevant data until you withdraw consent or until it is no longer needed for the purpose for which consent was obtained, whichever is earlier. We may retain aggregated or anonymised data that no longer identifies you for longer periods for statistical and service improvement purposes.

Your Data Protection Rights

As a customer of Man and Van Croydon in the Croydon area, you have a number of rights under data protection law. Subject to certain conditions and legal exemptions, these include the right to:

Access your personal data and receive a copy of the information we hold about you.

Request correction of inaccurate or incomplete personal data.

Request erasure of your personal data where there is no good reason for us to continue processing it, sometimes called the right to be forgotten.

Object to processing of your personal data where we are relying on legitimate interests and you feel that your rights override our interests.

Request restriction of processing of your personal data in certain circumstances, for example while we check the accuracy of data or consider an objection.

Request the transfer of your personal data to you or to a third party in a structured, commonly used, machine-readable format where the processing is based on consent or contract and is carried out by automated means.

Withdraw consent where we rely on consent to process your personal data. Withdrawing consent will not affect the lawfulness of processing carried out before withdrawal.

Exercising Your Rights

If you wish to exercise any of your rights or have questions about how we handle your data, you can contact us using the contact details available on our website or any communication you have received from us. We may need to verify your identity before responding to your request. We aim to respond to all valid requests within one month, although this may take longer in complex cases. You also have the right to lodge a complaint with the relevant data protection authority if you are unhappy with how we have handled your personal data.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include limiting access to personal data to those staff and processors who need it for legitimate business purposes, using secure systems, and reviewing our security practices periodically. However, no method of transmission or storage is completely secure, and you should take care when sharing information with us.

Privacy Policy Scope and Updates

This Privacy Policy applies to all customers and users of Man and Van Croydon services within the Croydon area and any nearby areas that we serve. It applies to personal data collected through our website, by phone, and in person when arranging and delivering our services.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any changes will take effect when the updated Privacy Policy is made available. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.



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Transit Van 1 Man 2 Men
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Contact us

Company name: Man and Van Croydon Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 26 Progress Way
Postal code: CR0 4XD
City: London
Country: United Kingdom

Latitude: 51.3754290 Longitude: -0.1212800
E-mail:
[email protected]

Web:
Description: Get the golden opportunity to provide yourself with speedy and efficient man and van services in Croydon, CR0 at great price. Give us a ring now!
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