Terms and Conditions

Man and Van Croydon Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Croydon provides removal, transport and related services to private and business customers within the United Kingdom. By making a booking, confirming a quotation, or allowing work to commence, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, firm or organisation requesting or accepting services from Man and Van Croydon.

We, us, our means Man and Van Croydon as the provider of removal and man and van services.

Services means any removal, man and van, transport, loading, unloading, packing, or associated services we agree to provide.

Goods means all items, property, furniture, belongings, or materials in respect of which we provide the Services.

Contract means the agreement between you and us for the provision of the Services, incorporating these Terms and Conditions and any written quotation we provide.

2. Scope of Services

We provide man and van and removal services including, but not limited to, local and regional transport of goods, loading and unloading, and limited packing and furniture handling. The exact scope of Services will be set out in your quotation or booking confirmation.

We reserve the right to refuse to handle any item that we reasonably believe may be unsafe, illegal, excessively heavy or fragile without proper packaging, or which may cause damage to our vehicle, equipment, or other goods.

3. Booking Process

3.1 You may request a quotation by providing details of your proposed move or transport, including locations, access information, dates, times, type and estimated volume of goods, and any special requirements.

3.2 Quotations are based on the information you supply. If the information is inaccurate or incomplete, we may amend or withdraw the quotation or adjust the price accordingly.

3.3 A booking is only confirmed when we have expressly accepted your request and you have accepted our quotation or price estimate. We may require a deposit or part payment to secure the booking. Until confirmation is issued, dates, times and prices are subject to change.

3.4 You are responsible for checking that all details in the booking confirmation are correct, including addresses, dates, arrival times, and the scope of work. Any errors must be notified to us as soon as possible and may result in a change to the price or schedule.

3.5 We reserve the right to decline any booking at our discretion.

4. Customer Responsibilities

4.1 You must ensure that we have suitable and safe access to the collection and delivery addresses, including any necessary parking arrangements. Any parking charges, permits, tolls, congestion charges or fines arising from inadequate arrangements or inaccurate information may be added to your invoice.

4.2 You are responsible for ensuring that all Goods are properly packed, labelled, and ready for transport at the agreed time, unless we have specifically agreed to provide packing services.

4.3 You must remove or secure any loose fittings, cables, or fixtures and ensure that appliances are disconnected and drained prior to moving, unless otherwise agreed.

4.4 You must not ask us to transport any prohibited or dangerous items, including but not limited to explosives, flammable liquids or gases, firearms, chemicals, perishable goods, live animals, plants subject to restriction, or any items whose possession or transport may be unlawful.

4.5 You should identify and clearly point out any especially fragile, valuable, or delicate items before loading begins. If you choose not to do so or to pack such items yourself, you accept that the risk of damage may be higher.

5. Payments and Charges

5.1 Our charges may be based on hourly rates, fixed quotations, or a combination of both, as set out in your booking confirmation or quotation.

5.2 Unless otherwise agreed, payment is due on completion of the Services on the day of the move. We may require full or partial payment in advance for certain bookings, longer distance work, or large moves.

5.3 If payment is not made when due, we reserve the right to charge reasonable late payment fees and interest in accordance with applicable UK law. We may also withhold delivery of Goods until outstanding sums are paid.

5.4 Additional charges may apply where:

a. Work takes longer than estimated as a result of factors outside our control, such as delays in access, waiting time, inaccurate inventory, or additional items.

b. There is a change in the services requested, addresses, dates, or times after booking.

c. There are unforeseen access difficulties, such as long carries, stairs, lifts out of order, or restricted vehicle access.

5.5 All prices are quoted exclusive of parking fees, tolls, congestion or clean air zone charges, and similar costs, unless expressly stated otherwise. These will be added to your final bill where applicable.

6. Cancellations and Amendments

6.1 If you wish to cancel or amend your booking, you must notify us as soon as possible. Cancellations and amendments are only effective once acknowledged by us.

6.2 Where you cancel with reasonable notice, we will aim to minimise or waive cancellation charges where possible. However, we reserve the right to retain any deposit and to charge a cancellation fee based on the notice period given and any costs already incurred.

6.3 If you cancel or significantly change the booking with short notice, particularly within 48 hours of the scheduled start time, you may be charged up to the full quoted amount, especially where we have reserved vehicles, staff and time specifically for your job.

6.4 If we need to cancel or change your booking due to circumstances beyond our reasonable control, such as vehicle breakdown, staff illness, severe weather, road closures, or safety concerns, we will notify you as soon as reasonably practicable and offer a revised time or date. Our liability in such cases will be limited to a refund of any amounts paid for services not provided, and we will not be responsible for any consequential losses.

7. Loading, Transport and Delivery

7.1 We will take reasonable care in loading, securing, transporting and unloading your Goods. Our staff will use their professional judgment regarding the handling of items, order of loading, and positioning of goods in the vehicle.

7.2 You or a representative should be present at both collection and delivery addresses to oversee the work, confirm that properties are left in an appropriate condition, and check that all Goods are loaded and unloaded.

7.3 We are not responsible for:

a. Goods left unattended or without our express agreement.

b. Loss or damage arising from your failure to supervise or provide instructions where needed.

c. Items that you or your representatives handle, pack, load or unload yourselves.

7.4 If no one is present at the agreed time and place to allow us to commence work, we may treat this as a late cancellation and charge accordingly, including any waiting time, additional travel, or rescheduling costs.

8. Exclusions and Limitations of Liability

8.1 We will exercise reasonable skill and care in providing our Services. However, our liability is subject to the limitations set out in this section.

8.2 We will not be liable for loss or damage to Goods where:

a. Such loss or damage arises from inherent defects, pre-existing damage, poor construction, or inadequate packing not carried out by us.

b. Items are made of particularly fragile or delicate materials, such as glass, pottery, or thin plastics, and were not clearly identified and specially packed.

c. Items are of exceptional value, such as jewellery, cash, antiques, artwork, important documents, or electronic data, unless we have expressly agreed in writing to handle them with an appropriate valuation.

d. Goods are transported in unsuitable containers or packaging that you have supplied.

8.3 We will not be liable for any loss or damage arising from circumstances outside our reasonable control, including but not limited to acts of God, adverse weather conditions, accidents not caused by our negligence, theft, vandalism, or actions of third parties.

8.4 Our total liability for loss of or damage to Goods, whether arising in contract, tort or otherwise, shall not exceed a reasonable replacement or repair cost for the affected items and will, in any event, be limited to a fair proportion of the overall contract value, having regard to the nature of the goods and the service provided.

8.5 We will not be liable for any indirect, consequential or economic loss, including but not limited to loss of profit, loss of use, loss of business, or emotional distress, arising out of or in connection with the Services.

8.6 Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.

9. Claims and Complaints Procedure

9.1 Any visible loss or damage to Goods or property should be reported to our team as soon as reasonably practicable on the day of service, so that the issue can be noted and investigated.

9.2 If you wish to make a formal complaint or claim, you should do so in writing, providing full details of the issue, the items affected, and supporting evidence such as photographs and receipts where available.

9.3 We will review your complaint and respond within a reasonable time. You agree to cooperate with any reasonable requests for information or inspection of alleged damage.

10. Waste, Disposal and Environmental Regulations

10.1 Man and Van Croydon operates in line with applicable UK waste and environmental regulations. We are not a general waste collection service and cannot remove or dispose of waste in a manner that breaches these regulations.

10.2 We may agree, by prior arrangement, to transport certain items to authorised recycling centres or disposal facilities. Any associated fees, charges or surcharges will be passed on to you and included in your invoice.

10.3 We will not transport or dispose of hazardous waste, clinical waste, chemicals, paint, fuel, or other restricted materials. If such items are discovered among your Goods without prior disclosure, we may refuse to move them and may adjust our charges to reflect any additional time, handling or associated costs.

10.4 You are responsible for ensuring that any items you ask us to dispose of are legally permissible for disposal and that you have authority to do so. We will not be responsible for any penalties or claims arising from the unlawful disposal of items where you have provided incorrect or incomplete information.

11. Insurance

11.1 We maintain appropriate insurance cover for our operations, in line with industry practice. This may include vehicle and public liability insurance for our activities.

11.2 Our insurance does not replace your own contents or business insurance. You are encouraged to check your existing policies and, where necessary, arrange additional cover for high-value or particularly fragile items.

12. Privacy and Data Protection

12.1 We will collect and use personal information such as names, addresses, and contact details in order to arrange and provide our Services, process payments, and manage bookings.

12.2 We will handle your personal information in accordance with applicable UK data protection laws and will not sell your details to third parties. We may share necessary information with partners or service providers where required to fulfil your booking, comply with legal obligations, or protect our legitimate interests.

13. Variation of Terms

13.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Contract.

13.2 Any variation to these Terms and Conditions must be agreed in writing. Verbal agreements or representations are not binding unless confirmed in writing.

14. Severability

14.1 If any provision of these Terms and Conditions is held to be invalid, illegal or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or relating to these Terms and Conditions or their subject matter.

By making a booking with Man and Van Croydon, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.



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Flexible man and van Croydon services available now!

Moving home can be a tough old time, but with some good man and van Croydon services on your side things get a whole lot easier. Our company provides services that are top of the class in terms of quality, with prices that reflect the level of accessibility that we're going for. We aim to offer the complete removal package here, with a wide variety of options available to those who need them the most. So for a team of movers that are exceedingly trustworthy, friendly and cheap to hire to boot, be sure to contact us today!

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Croydon Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 26 Progress Way
Postal code: CR0 4XD
City: London
Country: United Kingdom

Latitude: 51.3754290 Longitude: -0.1212800
E-mail:
[email protected]

Web:
Description: Get the golden opportunity to provide yourself with speedy and efficient man and van services in Croydon, CR0 at great price. Give us a ring now!
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